Privacy Policy
Our Commitment to Your Privacy
Merritt Mobile Therapy, PLLC, doing business as Physio Plus (“Physio Plus,” “we,” “us,” or “our”) operates clinics in Lindale and Tyler, Texas. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you interact with our practice, website (physioplustx.com), and communications.
By using our services or website, or by providing us your contact information, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, phone number, email address, and mailing address
- Appointment Information: Scheduling data, visit history, and referral source
- Insurance & Billing Information: Insurance carrier, policy number, and payment information
- Health Information: Medical history, treatment records, and clinical notes (governed separately under HIPAA — see Section 5)
- Communications: Messages, inquiries, and feedback you send us
- Website Data: Browser type, IP address, pages visited, and cookies
We also collect information when you opt in to receive SMS/text message communications from us.
SMS / Text Message Communications
Merritt Mobile Therapy, PLLC dba Physio Plus offers SMS text messaging services for appointment reminders, scheduling confirmations, follow-up care instructions, and patient communications.
No mobile information (including phone numbers collected for SMS opt-in purposes) will be shared with third parties or affiliates for marketing or promotional purposes. This data is used solely to send you the communications you have consented to receive from Merritt Mobile Therapy, PLLC dba Physio Plus. Sharing of this information with third parties is expressly prohibited.
How We Collect SMS Consent: You may opt in to receive SMS messages by:
- Checking the SMS consent box on our online scheduling or intake form
- Verbally consenting at check-in and signing our intake paperwork
- Texting a designated keyword to our practice phone number
Types of SMS Messages We Send:
- Appointment reminders and confirmations
- Scheduling changes and cancellation notices
- Post-visit care instructions and home exercise program reminders
- Billing and payment notifications
- Practice updates relevant to your care
Message frequency varies based on your appointment schedule and care status. Typical patients receive 2–6 messages per month. Message and data rates may apply based on your mobile carrier plan.
How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-enroll, reply START or contact our office directly.
Help: For help or information about our SMS program, reply HELP to any message or contact us at (903) 492-5215.
Supported Carriers: Our SMS messaging service is supported by all major US carriers, including AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carriers are not liable for delayed or undelivered messages.
How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Deliver and coordinate your physical therapy care
- Send appointment reminders and care-related communications
- Process billing and insurance claims
- Comply with legal and regulatory obligations
- Improve our website and service quality
- Respond to your questions and requests
We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: Vendors who help us operate our practice (EHR platform, scheduling software, billing services) under strict confidentiality agreements
- Healthcare Providers: Referring physicians, specialists, or other care providers involved in your treatment, with your authorization
- Legal Requirements: When required by law, court order, or government authority
- Safety: To prevent harm to you or others in emergency situations
SMS opt-in consent and phone numbers collected for text messaging are never shared with third parties for their own marketing purposes. Period.
HIPAA & Protected Health Information
As a healthcare provider, Merritt Mobile Therapy, PLLC dba Physio Plus Physical Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is governed by our separate Notice of Privacy Practices, which is provided to you at your first visit and is available upon request at our front desk or by calling (903) 492-5215.
Your Rights & Choices
- Opt Out of SMS: Reply STOP at any time to cancel text messages
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request deletion of your personal data, subject to legal and clinical record-keeping requirements
- Communication Preferences: Update your contact preferences by contacting our office
Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our electronic health records platform and communication systems use industry-standard encryption and access controls.
No method of transmission over the internet or electronic storage is 100% secure. If you believe your information has been compromised, please contact us immediately.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Merritt Mobile Therapy, PLLC
dba Physio Plus Physical Therapy
We reserve the right to update this Privacy Policy at any time. The updated version will be effective as of the date posted on our website.